Our Commitment to Customer Satisfaction:
At Our Delightful Home Decor, we strive to provide our customers with top-notch products and excellent service. Your satisfaction is our priority, and we want you to be completely happy with your purchase.
Returns:
If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Unique Transaction ID:
For each return and refund request, we generate a unique transaction ID to ensure the security and accuracy of the process. This ID helps us track the status of your return and refund and ensures that your request is handled promptly and efficiently.
How to Initiate a Return:
To initiate a return, please contact our customer service team at [customer service email] or call us at [customer service phone number]. Our friendly representatives will guide you through the return process and provide you with the necessary instructions and assistance.
Exchanges:
We currently do not offer exchanges. If you would like to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, whether it’s issuing a refund, providing a replacement, or offering store credit.
Contact Us:
If you have any questions about our Returns and Refunds Policy, please don’t hesitate to contact us. Our customer service team is here to assist you and ensure that your shopping experience with Our Delightful Home Decor is nothing short of exceptional.
Thank you for choosing Our Delightful Home Decor!